Introduction and Applicability
Where this Privacy Policy applies and who it covers.
32ok ("we", "us", "platform") treats the privacy of your ("member", "user", "you") personal information as its highest priority. This Privacy Policy explains how your data is collected, used, shared, and protected when you use the 32ok.pro website and mobile application.
By using 32ok's services, you agree to this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact our support team.
- We will never share your data with third parties Never sold.
- Your data is used solely for service improvement and legal compliance.
- You can request deletion of your data at any time.
- Your data is protected with bank-grade encryption.
1.1 Where This Policy Applies
This privacy policy applies to all of the following:
- While browsing the 32ok.pro website
- While using the 32ok mobile app
- During account registration and login
- While Playing Games or Placing Bets
- During payment transactions
- When contacting the support team
- When receiving promotional emails or SMS
1.2 Applicable Law
32ok operates in compliance with international data protection standards and the data privacy requirements of applicable gaming licenses. We follow a data protection framework aligned with the principles of the GDPR (General Data Protection Regulation).
What data we collect
What personal data 32ok collects and why.
32ok only collects the data needed to deliver its services. We believe data minimization — collecting only what is necessary — is the best approach.
2.1 Directly Provided Information
Information you provide when you register or use services at 32ok:
| Data Type | Example | Reason for collection |
|---|---|---|
| Identity Information | Full name, date of birth, gender | Account Creation & KYC Verification |
| Contact Information | Email, mobile number | Account Verification & Support |
| Address details | District, Division, Postal Code | KYC verification & fraud prevention |
| Identity Document Information | NID number, passport number | Age & Identity Verification (KYC) |
| Financial Information | BKash/Nagad number, bank account | Payment Processing |
2.2 Automatically Collected Data
Data collected automatically when you use the platform:
- Device Information: Operating system, browser type and version, screen resolution.
- Network Data: IP address, ISP details, connection type.
- Usage Data: Page visits, session duration, click history, game history.
- Location Data: Approximate geolocation (IP-based only).
- Cookie Data: Session cookies, preference data (see Section 5 for details).
2.3 Additional KYC-Related Information
Additional information required for KYC verification on large transactions or withdrawals:
- Photo or scan of both sides of your ID document
- Selfie holding your ID document (Liveness Check)
- Proof of address documents (utility bills, etc.)
- Proof of income source (for large transactions)
Collecting KYC data is a mandatory requirement of our international gaming license. It is essential for preventing money laundering and fraud, and for protecting minors from gaming.
Purpose of Data Use
Why and how your data is used.
32ok uses collected data only for specific, legitimate purposes. We never use data beyond its intended purpose.
3.1 Primary Use
- Account Management: Registration, login, password reset.
- Service Delivery: Game access, bet processing, balance management.
- Payment Processing: Processing deposits and withdrawals.
- KYC Verification: Verifying identity and age.
- Support Services: Resolving your complaints and queries.
3.2 Security & Compliance
- Fraud Prevention: Detecting and preventing unusual activity.
- AML (Anti-Money Laundering): Fulfilling legal obligations to prevent money laundering.
- Responsible Gaming: Support for members at risk of gaming addiction.
- Regulatory Compliance: Preparing reports for the licensing authority.
3.3 Service improvement
- Analyzing platform performance and user experience
- New feature and game recommendations (personalized experience)
- Bug and technical issue detection
- Delivering Promotional Offers and Bonuses
32ok will never send you marketing emails or SMS without your consent. You can opt in or out of marketing communications during registration or from your account settings.
Data Sharing Policy
Who your data may be shared with.
32ok will never share your personal data with third parties Never sold. However, limited data may be shared in certain specific circumstances.
4.1 Permitted Cases for Data Sharing
| Recipient | Reason for sharing | Scope of Information |
|---|---|---|
| Payment provider (bKash, Nagad, etc.) |
To process transactions | Minimum |
| KYC Service Provider | Identity Verification | Verification Details |
| Game Provider (Evolution, Pragmatic) |
Game operations | User ID |
| Cybersecurity Agency | Fraud Prevention | Log data |
| Licensing Authority | Legal Obligations | Regulatory Information |
| Law Enforcement Agency | Court or Regulatory Orders | Specified Data |
4.2 Agreements with third parties
32ok has signed strict Data Processing Agreements with all third parties it shares data with. These agreements include:
- Data may only be used for specified purposes
- Must not be shared with fourth parties without 32ok's authorization
- Must notify 32ok within 48 hours in the event of data loss or theft
- Must maintain the same standard of security as we do
Cookies & Tracking Technologies
Which cookies 32ok uses and why.
Cookies are small text files stored in your browser. 32ok uses cookies for a number of purposes.
5.1 Cookie Types and Purposes
| Cookie name | Type | Purpose | Duration |
|---|---|---|---|
| Session_token | Maintaining login sessions | Upon session end | |
| Csrf_token | CSRF attack prevention | Upon session end | |
| Lang_pref | Remembering your language preference | 1 Year | |
| _ga / _gid | Google Analytics | 2 years / 24 hours | |
| Device_fp | Device Recognition and Fraud Prevention | 6 Months | |
| Promo_seen | Remembering Viewed Promotions | 30 days |
5.2 Cookie controls
All cookies except essential ones can be turned off. You can delete or block cookies at any time through your browser settings. Keep in mind that disabling certain cookies may affect some features of the platform.
Chrome: Settings → Privacy → Cookies | Firefox: Options → Privacy → Cookies | Safari: Preferences → Privacy. Cookie management steps may vary slightly between browsers.
Data Protection Methods
How your data is kept secure.
32ok uses industry-leading technology and practices to keep your data secure. Below is a detailed overview of our security framework.
6.1 What Happens in a Data Breach
In the event of a data breach, 32ok will take the following steps:
- Incident Detection Within 72 hours Reporting to the licensing authority.
- Immediate email notification sent to all affected members.
- Clearly communicating what data was affected and what steps users should take.
- Providing password reset guidance and support.
Data Retention Period
How long your data is retained.
32ok does not keep your data longer than necessary. Below is a breakdown of how long each type of information is retained.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Liability and Dispute Resolution |
| Transaction Records | 7 years from the transaction date | AML Laws and License Terms |
| KYC Documents | 5 years after account closure | Regulatory Law |
| Gaming History | 1 Year (Active Account) | Responsible Gaming & Dispute Resolution |
| Support Contact | 3 Years | Quality control and training |
| Marketing Information | Until consent is withdrawn | Only with Your Consent |
| Log Files | 90 Days | Technical Troubleshooting |
You may request deletion of your data before the retention period expires. However, data subject to legal obligations (such as transaction records) may not be deletable until the full retention period has elapsed.
Your Data Rights
What rights you have over your data.
32ok believes you should have full control over your own data. We respect the following rights.
8.1 How to exercise your rights
To exercise any of your data rights, contact us through the following:
- Email: [email protected] — Subject: "Data Rights Request".
- Live Chat: Notify the support team of your data request.
- 32ok generally Within 30 days Responds to requests of this nature.
- In complex cases this may be extended, but never beyond 60 days.
- Additional verification may be required to confirm your identity.
Third-Party Links and Services
Responsibility for external services and links.
The 32ok platform integrates certain third-party services — such as payment gateways and game providers. Each of these services operates under its own privacy policy.
9.1 Data Shared with Game Providers
Only anonymized user IDs are shared with game providers such as Evolution Gaming, Pragmatic Play, and Spribe. Your name, ID documents, or contact details are never shared with any game provider.
9.2 Data Shared with Payment Providers
Only the minimum required data is shared with payment services like bKash, Nagad, and Rocket to complete transactions. This data is transmitted directly through SSL-encrypted channels.
Links outside 32ok.pro are not covered by our privacy policy. Please review each external site's privacy policy separately.
Protection of Minors' Privacy
Our policy on data relating to users under the age of 18.
32ok strictly enforces an 18+ age policy. We do not knowingly collect any data from minors.
If we become aware that a minor has registered, we will immediately close that account and delete all collected data. If a minor has created an account on 32ok, parents or guardians can contact us at [email protected].
If you suspect your child is using 32ok, contact us immediately. We will close the account and delete all associated data within 48 hours.
Privacy Policy updates
How and when this policy may be updated.
32ok may update this Privacy Policy when necessary. Updates may occur due to legal changes, the addition of new services, or changes to existing services.
11.1 Update Notification Method
- Important Changes: Direct notification to your registered email, at least 14 days in advance.
- General Updates: The "Last Updated" date at the top of this page will be changed.
- Login banner: For major changes, a notification will be displayed upon login.
Continued use of 32ok after an update constitutes acceptance of the revised policy. If you do not agree with the new policy, we recommend closing your account.
Privacy Contact
Contact us for any questions related to data protection.
For any questions, concerns, or to exercise your data rights regarding this Privacy Policy, contact us through any of the channels below.